RMA Support Plan 2012
RMA Support Plan for 2012
For 2012, Advantage Route Systems has enhanced it support plan for RMA. Our new programs are called Advantage SupportPLUS and Advantage SupportPLUS/24. While keeping both programs affordable for our customers, you now have a choice on optional services such as priority call handling and around the clock support. Also included in your plan this year are discounts on supplies and hardware – the things that you use most. This is just one way we show you our appreciation for your business.
In this section you will find information about the plan – what you will receive and what it will cost. Helpful tables show a comparison on benefits between the two plans. If you would like to see a 2012 road map of planned development for RMA, click here.
If you have been on a RMA support plan in the past, then you will automatically be matched up with the Advantage SupportPLUS plan. If you would like to step up to the SupportPLUS/24 plan just let someone in sales or support know and they will arrange that for you.
If you were on the following plans in 2011, you have been moved to the corresponding plan for 2012.
- Corporate Bronze – now, Corporate SupportPLUS
- Corporate Silver – now, Corporate SupportPLUS/24
- Enterprise Gold – now, Enterprise SupportPLUS
- Enterprise Platinum – now Enterprise SupportPLUS/24
If you have any questions, we invite you to call and discuss this with any member of our support or sales team. You can reach them at 1.209.632.1122.
We look forward to serving you in 2012.
*All prices in U.S. Dollars
|
Feature |
RMA Corporate |
RMA Corp / 24 |
RMA Enterprise |
RMA Enterprise / 24 |
|
|
|
|
|
|
|
Unlimited Software Updates and upgrades |
X |
X |
X |
X |
|
Standard Support Hours (Pacific Time) |
6 a.m.–5 p.m. |
6 a.m.–5 p.m. |
6 a.m.–5 p.m. |
6 a.m.–5 p.m. |
|
Access to our support web sites, www.autotask.com and www.ARS247.com, which gives full access to on-line manuals, on-line training materials, videos, software updates, FAQ’s and Technical Documents |
X |
X |
X |
X |
|
Quarterly newsletter |
X |
X |
X |
X |
|
Power Hour presentations |
X |
X |
X |
X |
|
Access to our custom programming staff |
X |
X |
X |
X |
|
Weekend and after hours service availability. |
- |
X |
- |
X |
|
Priority Response time |
- |
Priority – 4 working hours |
- |
Priority – 4 working hours |
|
Standard Response time |
8 working hours |
- |
8 working hours |
- |
|
Discount on all Hardware and supplies |
1% |
2% |
1% |
2% |
Advantage SupportPLUS Fee Schedule 2012
|
Feature |
RMA Corp |
Corp / 24 |
RMA Enterprise |
RMA Enterprise / 24 |
|
|
|
|
|
|
|
Base Price (MUL Fee 1-3 users) |
1275 |
1575 |
X |
X |
|
Base Price (MUL Fee: 1-5 users) |
X |
X |
4000 |
4200 |
|
Base Price (MUL Fee: 4-5 users) |
2000 |
2300 |
X |
X |
|
Base Price (MUL Fee: 6-10 users) |
2500 |
2800 |
4500 |
4775 |
|
Base Price (MUL Fee: 11-20 users) |
3175 |
3475 |
5800 |
6150 |
|
Base Price (MUL Fee: 21-30 users) |
4775 |
5075 |
8000 |
8400 |
|
Base Price (MUL Fee: 31-50 users) |
X |
X |
10,000 |
10,500 |
|
Base Price (MUL Fee: 50 + users) |
X |
X |
12,000 |
12,600 |
|
Block of Hours Included |
5 Hours |
5 Hours |
5 Hours |
5 Hours |
|
Module Fee (each) |
205 |
205 |
310 |
310 |
|
Additional Branch |
400 |
400 |
X |
X |
|
Resign Up Fee (includes hours) |
300 (3) |
300 (3) |
500 (4) |
500 (4) |
|
Custom Programming (per hour) |
150 |
150 |
150 |
150 |
|
Data Conversion (per hour) |
110 |
110 |
110 |
110 |
|
Onsite Training (per day) |
995 |
995 |
995 |
995 |
|
Class Room Training (per day) |
650 |
650 |
650 |
650 |
|
Block of Hours 0 – 5 (per hour) |
80 |
90 |
80 |
90 |
|
Block of Hours 6 – 25 (per hour) |
75 |
85 |
75 |
85 |
|
Block of Hours (26+) (per hour) |
70 |
80 |
70 |
80 |
|
After hours surcharge (per hour) |
X |
40 |
X |
40 |
|
Overage support rate (per hour) |
150 |
150 |
150 |
150 |
*All support plans are subject to our standard terms and conditions.
