Support
At Advantage Route Systems, excellent service is a primary objective, and we employ a skilled team who are dedicated to this purpose. They are available 24/7 and are committed to 100% satisfaction for all our customers around the globe.
If you are a new customer, we have an orientation program to help you get your system implemented. The program includes training that assures your confidence in your system functionality. The software is very robust, and includes many features. As we proceed with your implementation we make it easy for you to understand. Our Go Live Portal is the key to your success!
How We Do It
Our Technical Support team supports customers via telephone, e-mail, e-meetings and fax. This makes it possible to assist users in even the most distant locations. Using remote access technology, we can dial into a customer’s system and fix problems real-time.
Our Staff
Our team of experienced, talented, and multi-lingual professionals addresses and solves the most difficult issues. They are dedicated to your success and pride themselves on providing around-the-clock support to you wherever you may be.
One Roof
Our technical support staff and programmers are in the same location, enabling them to coordinate their efforts and respond immediately to your issues and needs.
2012 Support Plan information
If you would like to learn more about our “all-new-for-2012 Advantage SupportPLUS program”, you can do so by selecting the link for RM2000 customers here, or for RMA customers on this link.
“I have been using RM2000 for 5+ years. I am constantly impressed with the quality of the program, its ease of use, its adaptability and, most importantly, the response and knowledge of their Technical Support department.”
-Jack, H2O Distributors
“The technical support staff at ARS is extremely friendly, intelligent and responsive. They once called me on a Saturday when I was trying to solve a problem. They always call right back and I know they will do whatever it takes to help me. I am very, very impressed.”
-Debbie Helser, Northwest Ohio Water, Inc.
