RMA Corporate
RMA Corporate was designed to automate office operations and make field data collection easier through the use of powerful desktop software and handheld computers. RMA Corporate accurately tracks customers, inventory, equipment, products sold, and much more. It is easy to see why hundreds of companies rely on RMA Corporate every day.
Benefits
MULTIPLE BRANCH/WAREHOUSE MANAGEMENT
Included with the base price, are up to 99 locations and the ability to manage information over an optimized WAN in multiple states or countries.
QUALITY TESTED
ARS and Microsoft® quality testing to 500 simulated users and 500,000 customers.
INTEGRATE HANDHELDS
Handheld computers link directly to the desktop for easy data transfer.
ELIMINATE IN-OFFICE DATA ENTRY
Reduce costly manual data input by collecting accurate data on route.
MAXIMIZE YOUR TIME
Work “on” the business, rather than “in” it.
MINIMIZE REDUNDANT WORK LOAD
Process information only once. Eliminate unnecessary paper shuffling.
SIMPLIFIED REPORTING
Easy-to-read reports give focused management information.
REDUCE PAPERWORK
Invoices are stored digitally with the customer’s signature for easy retrieval.
QUANTITY DISCOUNT PRICING
Provides more flexibility in managing customer pricing and customized schedules by customer product.
CUSTOMER REWARD PROGRAM
A built in system to award points for purchases. Customers can redeem prizes, receive gratis product, or any other incentives you would like to include.
Design Features
Program Capacity |
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| Up to 500,000 customers | RMA is a long term solution that will grow with your organization. |
| Up to 99 Branches | Run remote offices on a company wide basis and independently from each other for more accurate reporting. |
| Up to 999 handhelds | Can all upload to the same system at day end. |
| Up to 500 Concurrent users | Tested at Microsoft labs in 2003 with 500 concurrent users operating in the RMA environment and experienced no issues. |
| Up to 99 Data Sets | Better manage branches by keeping customer databases seperate. |
| Over 150 canned reports | Reports that cover every aspect of your business. |
| Customize Language | Customize the language in the RMA environment so that definitions better correlate with your regular business practices. |
| Data Change Logging | Enhanced security features so that an administration has more control and can view changes that are made and by whom. |
Customer |
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| Direct Drill Down to Invoice History Detail | |
| Up to 3 Sales People per Account | |
| Major Accounts Flag | The flag will inform the staff who the inside and outside sales representative is for that major account. |
| Start Reason Groups | Start/Stop Groups allow you to group start/stop reasons allowing greater flexibility in looking at the sources of attracting new customers. |
| Promotion Codes | Promotion codes are used to track special marketing programs that you are offering to your customers. |
| End Reasons | |
| Contact Tracking | Setup and track special contacts that you may have with your customers. |
| Designate Credit Classes | |
| Reward Program | The Customer Retention Program allows customers to earn reward points as credit toward future purchases or designated bonus items. |
Security and Language Features |
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| Login Poilicies | This is a way to enforce a more secure environment, password expirations can be set as well. |
| Security Classes | You can specify different ones. |
| Handheld Password | Set a 4 digit numeric password for each. |
| User Changeable Language Fields | |
| Multiple Languages in the System | |
Handheld |
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| Load/Unload/Verify Truck | |
| Vehicle Inspection | |
| Reload Truck | |
| Process Day End Reports from Handheld | |
| Send and Receive Data to Host via Wi-Fi | |
| Remote Transfer | |
| Truck Status / Information | |
| Barcode Scanning Functionality | |
| Full Access to Products for Sale | |
| Receive Payments | |
| Capture Credit Card Payment Information | |
| Bill Rents from the Handheld | |
| Service Equipment | |
| Accept Handwritten Driver Notes | |
| View up to 360 Days of Delivery History | |
| Signature Capture | |
| Off-Route Customer Service | |
| Allow Price Overrides | Create handheld classes so that you can select only certain drivers to be able to override pricing. |
| GPS Functionality | |
Equipment |
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| Up to 500,000 units in the System | |
| Service Equipment on the Handheld | |
| Rents Pro-Rated & Deferred | RMA provides the option for you to defer as well as pro-rate rents. |
| Have 3 Rental Types | |
| Warehouse Level Tracking | |
| Automated Equipment Scheduling | |
Warehouses |
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| Up to 1,000 Warehouses | RMA allows you to track and maintain inventory in multiple warehouses. |
| 8 Warehouse Specific Reports | |
| Perpetual Inventory | |
| Seperate Truck Inventory | |
| Batch Control at Warehouse Level | |
| Warehouse to Warehouse Transfers | |
Add-ons
Advanced Communications
Your office staff will save even more time by concurrently downloading route data wirelessly to many handhelds
at once.
Package Plan
A convenient comprehensive marketing plan for customer retention.
Advanced Faxing 2000
Mass faxing of statements, faxing invoice copies to customers, and batch sending of dunning notices.
Bulk Statements
Gives you the time to focus on more important aspects of your business.
E-Funds (Credit Card Processing)
Receive payments easier, and get paid faster!
Advanced Mapping
Save time, money, and fuel by quickly optimizing your delivery routes by allowing your drivers to service their route in a more efficient manner.
Route Data Exchange (R-DEX)
An easy-to-use tool for exporting and importing data to route optimization software.
Electronic Filing 2000
Easily store and retrieve customer documents.
Route Voice 2000
Stop making dry runs! Route Voice uses your existing database of customers and their phone numbers to automatically deliver a pre-recorded, customized phone message indicating their scheduled delivery day.
Electronic Commerce 2000
Harness the power of the internet! Let Advantage Route Systems create a custom website for your company. This will provide customers with their current statement, history information, and next delivery date. Customers will also be able to make payments, order products, and much more from your personalized website.
System Requirements
To view a .pdf of detailed server specifications and system requirements, please click here.
Desktop Windows based PC
- Windows XP or later
- MapPoint 2009 for optional mapping module
- Wireless network for Wi-Fi (Optional)
- DVD Burner for Backing Up
- High Speed Internet - DSL, Cable, T1, etc.
- 10 GB Hard Disk Free Space
- 512MB of RAM (Minimum)
- Pentium 3 Processor, 2.0 GHz (Minimum)
*ARS highly recommends that all workstations operate on Windows XP Profession Edition and Multi-User environments (2 or more users)
implement a Windows Server system (Win 2003 Server Edition).
Handheld PC
- Pocket PC operating system – Windows Mobile 5.0 or newer
- Units from: Advantage M3, Pharos, Symbol, HP (Infrared Port Only), and many others
- Optional Printer: 2”, 3” or 4” – Please visit www.PDA4USA.com
- Various supplies: Paper, stylus, etc
*Screen must be LCD and QVGA. Palm Pilots (Palm OS Operating System) are not compatible. In addition, the system will not work on a full sized VGA (640 X 480). It will only work with 320 X 240.
Windows Server
For 5-10 Users
- Windows Server 2003 with Terminal Services
- 2.0 GHz or above processor
- 2GB of RAM
- 80 GB or above hard drive (dual hard drives recommended)
For 10-25 Users
- Windows Server 2003 with Terminal Services
- Dual Xeon 2.0 GHz or above processors
- 4GB of RAM
- 73 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
For 25-75 Users
- Windows 2003 Enterprise Server with Terminal Services
- Quad-core Xeon 3.0 GHz or above processors
- 8GB of RAM
- 146 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
For 75+ Users
- Windows 2003 Enterprise Server with Terminal Services
- Six-core Xeon 2.4 GHz or above processors
- 8GB of RAM
- 146 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
FAQ's
How does it work?
The desktop software keeps information about customers, products, sales tax, equipment, etc. Each day, a selected portion of that information is transferred to the handheld to make deliveries. At the end of the day, data is transferred back to the desktop with a click of a button, so it is available for customer service representatives and for preparing a variety of reports - allowing you to go home early.
What is RMAdvanced?
RMAdvanced is a complete accounts receivable program that integrates with handheld computers so that you can automate your daily procedures. RMAdvanced will handle customer information, route scheduling, equipment tracking, cooler rentals, invoices, statements, and much more. RMAdvanced is also an industry specific software that will keep track of customers, inventory, and your route scheduling. The software interfaces with handheld computers to help automate delivery operations as well.
Does it handle both AP and AR?
RMAdvanced only handles the accounts receivables. Accounts payable will be managed by a backend accounting program, such as: QuickBooks, Peachtree, Business Works, Great Plains, etc.
RMAdvanced interacts with an accounting program by sending over the necessary general ledger information. general ledger details will be setup during the installation of RMAdvanced. An accounting program never actually sends any type of data into RMAdvanced. The only information that is affected in a clients AP program would be revenue or income accounts and deposit, sales tax liability, cash, and accounts receivable.
Can it handle cooler rentals?
RMAdvanced can handle recurring rents.
Does it have multiple price levels?
RMAdvanced has up to 10 different price structures. It also allows up to 100 different price lists where multiple products can be grouped and sold at specific prices.
Is RMAdvanced compatible with MAC?
RMAdvanced is only compatible with PC/Windows.
Which handheld do you recommend?
HP or Symbol MC35 are the most popular handhelds. Other units that clients are currently utilizing are Dell Axim X51, Casio IT 70’s, and Intermec.
Does RMAdvanced work with Palm Pilots?
No. RMAdvanced only operates with Pocket PC’s or a Win CE platform.
Can invoices be printed directly onsite and can they include signature?
Yes. Invoices ca be printed directly on route. Additionally, the driver will be able to capture signatures, and can also take hand written notes directly on the handheld computer.
Does RMAdvanced handle multiple routes?
Yes. RMAdvanced can handle up to 1,000 routes / handheld computers.
Are there any re-licensing costs for RMAdvanced?
Once you purchase the core package, along with any Multi-User Licenses or handheld licenses, there will not be any recurring charges. ARS offers our clients a variety of optional support plans that can be renewed each year. ARS also offers customers a call on demand basis.
Is RMAdvanced a point of sale system?
Yes, RMAdvanced is a point of sale program. Using our handheld software, invoices can be generated on the fly, at any time. Drivers can sell items while on the road and produce receipts for customers.
Does RMAdvanced handle forward sales?
Yes. The driver or sales person can use the handheld to schedule a forward sale. At the end of the day, all of the activity that has taken place will transfer back into RMAdvanced.
Does the data get stored on the internal memory of the handheld computer?
No. All route data is stored in a Secure Digital or Compact Flash card. This helps secure data in cases where the handheld is damaged or destroyed. Over 90% of the time, your storage card will be undamaged.
How is daily route data transferred from the PC to the handheld computer?
The most common method is using a USB card reader to transfer data from the storage card back to the PC, and vice versa. The other method is with a USB cradle. The handheld is docked and the information is transferred from the storage card back to the desktop system. Another popular method involves an integrated wireless handheld and access points within your facility. The data is transferred wirelessly.
Can I create my own custom reports with RMAdvanced?
RMAdvanced has over 100 canned reports that are included with the Core Package. If you still cannot find the report that you desire, RMAdvanced makes it very easy to import data into Excel, Crystal Seagate Reports, and other types of report generating tools.
Does the handheld computer communicate with a normal 81/2 x 11 Portable Printer?
We do not have support for anything other than the printers that are displayed on our Web site.
Below you will find several companies that utilized RMA to solve their business problems. While reading, you may find one of these companies had needs similar to yours. Click Read More to see how Advantage Route Systems resolved their problem and helped them take their company to the next level!
Palm Springs - Australia |
|
 Industry: Bottled Water |
Palm Springs became aware of ARS when they acquired Origin Spring Water, a small bottled water company using our software. After seeing how well Route Manager organized and streamlined Origin, Palm Springs decided to implement it themselves. Palm Springs faced many challenges before they decided to go with RMA. Writing invoices manually in the field was tedious and errorprone and re-entering the data in the office wasted a lot of time and manpower." Read More |
Alpine Valley - Ohio |
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 Industry: Bottled Water and Coffee |
Alpine’s main goal was to improve route efficiency and streamline all processes that pertained to deliveries and invoicing. The growing company was facing many challenges that were creating obstacles. Route efficiency, accounts receivable, accurate reporting, and inventory control, were all setting Alpine back and creating issues both in the office and on route. The previous system Alpine was using was very limited and did not offer nearly as many features a Route Manager.Read More |
Arctic Glacier - Indiana |
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 Industry:Ice |
At the time of the meeting they were using an ice-specific DOS based software. Additionally, Arctic Glacier was using a custom system to pre-print route tickets. These systems were no longer meeting the demands of this rapidly expanding company. With five remote locations and one main office, it was taking 3 to 4 days or more for route information to make it back to the office. This created many difficulties for monthly billing. Read More |
Capital City Ice - Ohio |
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 Industry: Ice |
At that time they were facing many challenges within their operation. The system that they were utilizing was DOS based and they were experiencing difficulties getting reliable support. Greg Steele, the President of Capital City Ice, stated that his company was in search of a windows based product that would incorporate handheld computers as a point of sale. Read More |
Metro Lift |
|
 Industry: Propane |
Referred by another propane customer, they were intrigued by the possibility of automating their route deliveries. They were struggling to obtain current and accurate data, had many of their branches running on different software systems and did not have reliable software support. With 24 branches and hundreds of customers at each location, streamlining and automating was vitally needed. Read More |
Shred Quick - Florida |
|
 Industry: Paper Shredding |
When Shred Quick made initial contact with ARS they were utilizing ACT and QuickBooks. They did scheduling in ACT and billing in QuickBooks. This made for many double entries and the redundant work load of entering data into two locations which took a great deal of time at the office. ShredQuick’s goal was to find one software package, eliminate manual data entry, improve route efficiency, and improve their cash flow. Read More |
South Fork Coffee - Oregon |
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 Industry: Coffee |
Their goal was to find a system that would streamline their invoicing to save time and materials. South Fork wanted a system that would not only meet their immediate needs but also their long term plans. Previously, they utilized an accounting program that was limited and did not allow them to utilize much needed handheld computers and route capabilities. Read More |
The Beharry Group - Georgetown, Guyana |
|
 Industry: Food and Cigarette Distribution |
Paper invoices had become a burden for the entire office staff. Keying the invoices in manually took hours and even days during the busy portion of the season. As operations grew, drivers had more stops, and information was becoming more diluted and their handwriting left more to be desired. All of these challenges lead to out-of-date and hard-to-track inventory. Read More |
Eskimo Ice - London |
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 Industry: Ice |
Facing many challenges, Eskimo Ice began looking for a software system that would help them maintain their high standards of fast, friendly, and efficient delivery service. Their objective was to increase the effectiveness of their office staff and delivery people while reducing costs. They were looking for a user-friendly software package that would provide them the means to immediately address their customer’s needs. Read More |
Eastern Ice - Massachusetts |
|
 Industry: Ice |
Facing many challenges, Eskimo Ice began looking for a software system that would help them maintain their high standards of fast, friendly, and efficient delivery service. Their objective was to increase the effectiveness of their office staff and delivery people while reducing costs. They were looking for a user-friendly software package that would provide them the means to immediately address their customer’s needs. Read More |
Chesapeake Coffee & Water - Queenstown, Maryland |
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 Industry: Coffee & Water |
Even as a new business, Chesapeake Coffee was already facing many challenges. Jon Abbott said, “We started out with 250 customers. Our accounting office and warehouse were 30 miles apart. We had two-part delivery forms that had to be transported to the accounting office for entry. It took days to do everything by hand.” Chesapeake also faced the challenge that drivers never had balances or payment information on hand. Customer service was affected because of the lack of information. Read More |
BICO Ice Cream - Caribbean |
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 Industry: Ice Cream |
BICO was looking for a handheld solution that would co-exist with their current accounting system. This would give them the luxury to continue utilizing their current accounting system while not having to change accounting procedures or migrate data, and allow them to integrate handhelds. Determined to meet BICO’s needs, ARS’ programming and support teams designed and coded a custom bridge specifically for BICO allowing the two programs to be integrated together. Read More |
Blue Mountain - Trinidad and Tobago |
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 Industry: Bottled Water |
With 21 trucks out making deliveries every day, manually handling invoices is not as easy as it once was. They began research for a system that would allow them to implement handheld computers. When Blue Mountain initially contacted ARS, they were interested in implementing a handheld solution that would connect with their current Peachtree Quantum System and within a reasonable price range. After several discussions Blue Mountain decided that going with an entire RMAdvanced package would be a much better fit. Read More |
Snow Valley - Maryland |
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 Industry: Bottled Water |
Snow Valley’s major challenge when turning to Advantage was that their outdated DOS-based, industry specific system lacked service and it was difficult to receive technical support. They were looking for a new alternative that would also help them navigate through the Y2K conversion." Read More |
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