RMA – Enterprise
RMA Enterprise is designed for companies that want more! More users, more features, more handhelds, and more flexibility with language and currencies. If you have more than 15 routes or 10,000 – 100,000 customers and need the ultimate in route accounting features, you will want to explore this product. RMA Enterprise includes all the features of RMA Corporate and much more.
MULTIPLE BRANCH/WAREHOUSE MANAGEMENT
Included with the base price, are up to 99 locations and the ability to manage information over an optimized WAN in multiple states or countries.
QUALITY TESTED
ARS and Microsoft® quality testing to 500 simulated users and 500,000 customers.
INTEGRATE HANDHELDS
Handheld computers link directly to the desktop for easy data transfer.
ELIMINATE IN-OFFICE DATA ENTRY
Reduce costly manual data input by collecting accurate data on-route.
MAXIMIZE YOUR TIME
Work “on” the business, rather than “in” it.
MINIMIZE REDUNDANT WORK LOAD
Process information only once and eliminate unnecessary paper shuffling.
SIMPLIFIED REPORTING
Easy-to-read reports give focused management information.
REDUCE PAPERWORK
Invoices are stored digitally with the customer’s signature for easy retrieval.
QUANTITY DISCOUNT PRICING
Provides more flexibility in managing customer pricing and customized schedules by customer product.
CUSTOMER REWARD PROGRAM
CRP is a system to award points for purchases. Customers can redeem prizes, receive gratis product, or any other incentives you would like to include.
Program Capacity
| Multiple currency support | |
| Multiple language and non-English version | |
| Up to 500,000 customers | RMA Enterprise is a long-term solution that will grow with your organization. |
| Up to 99 branches | Run remote offices on a company-wide basis, and independently from each other, for more accurate reporting. |
| Up to 999 handhelds | All handhelds can upload to the same system at day’s end. |
| Up to 500 concurrent users | Tested at Microsoft labs in 2003 with 500 concurrent users operating in the RMA Enterprise environment, and experienced no issues. |
| Up to 99 data sets | Manage branches better by keeping customer databases separate. |
| Over 150 canned reports | Reports that cover every aspect of your business. |
| Customize language | Customize the language in the RMA Enterprise environment so that definitions correlate better with your business practices. |
| Data-change logging | Enhanced security features to provide more control, view changes that are made and by whom. |
Customer
| Direct drill-down to invoice history detail | |
| Up to 3 sales people per account | |
| Major accounts flag | The flag will inform the staff who the inside and outside sales representatives are for each account. |
| Start reason groups | Start/Stop groups enable you to group start/stop reasons providing greater understanding of what attracts new customers. |
| Promotion codes | Promotion codes are used to track special marketing programs offered to customers. |
| End reasons | |
| Contact tracking | Set up and track special contacts with customers. |
| Designate credit classes | |
| Reward program | The Customer Retention program allows customers to earn reward points as credit toward future purchases or designated bonus items. |
Security and Language Features
| Login policies | Provides a more secure environment and password expirations can be set as well. |
| Security classes | Specify multiple levels. |
| Handheld password | Set a 4-digit numeric password for each. |
| User-changeable language fields | |
| Multiple languages in the system | |
Handheld
| Load/Unload/Verify Truck | |
| Vehicle inspection | |
| Reload truck | |
| Process day-end reports from handheld | |
| Send and receive data to host via Wi-Fi | |
| Remote transfer | |
| Truck status and information | |
| Barcode scanning functionality | |
| Full access to products for sale | |
| Receive payments | |
| Capture credit card payment information | |
| Bill rents from the handheld | |
| Service equipment | |
| Accept handwritten driver notes | |
| View up to 360 days of delivery history | |
| Signature capture | |
| Off-route customer service | |
| Allow price overrides | Create handheld classes to authorize only certain drivers to be able to override pricing. |
| GPS functionality |
Equipment
| Up to 500,000 units in the system | |
| Service equipment on the handheld | |
| Rents pro-rated & deferred | RMA Enterprise provides the option for you to defer as well as pro-rate rents. |
| Have three rental types | |
| Warehouse level tracking | |
| Automated equipment scheduling | |
Warehouses
| Up to 1,000 warehouses | RMA Enterprise enables the tracking and maintenance of inventory in multiple warehouses. |
| Eight warehouse-specific reports | |
| Perpetual Inventory | |
| Seperate truck inventory | |
| Batch control at warehouse level | |
| Warehouse-to-warehouse transfers |
Advanced Communications
Your office staff will save even more time by concurrently downloading route data wirelessly to many handhelds at once. Learn more
Package Plan
A convenient comprehensive marketing plan for customer retention. Learn more
Advanced Faxing 2000
Mass fax statements, fax invoice copies to customers, and batch-send dunning notices. Learn more
Bulk Statements
Gives you the time to focus on more important aspects of your business. Learn more
Advanced Mapping
Save time, money, and fuel by quickly optimizing your delivery routes resulting in your drivers servicing their routes more efficiently. Learn more
Route Data Exchange (R-DEX)
An easy-to-use tool for exporting and importing data to route-optimization software. Learn more
Electronic Filing 2000
Easily store and retrieve customer documents in a paperless system. Learn more
Route Voice 2000
Route Voice uses your existing database of customers and their phone numbers to automatically deliver a pre-recorded, customized phone message indicating their scheduled delivery day. Learn more
To view a pdf. of detailed server specifications and system requirements, please click here.
Desktop Windows based PC
- Windows XP or newer
- MapPoint 2009 for optional mapping module
- Wireless network for Wi-Fi (Optional)
- DVD burner for backing up
- High speed internet – DSL, Cable, T1, etc.
- 10 GB hard disk free space
- 512MB of RAM (Minimum)
- Pentium 3 Processor, 2.0 GHz (Minimum)
*ARS highly recommends that all workstations operate on Windows XP Profession Edition and multi-user environments (2 or more users) implement a Windows Server system (Win 2003 Server Edition).
Handheld PC
- Pocket PC operating system – Windows Mobile 5.0 or newer
- Units from: Advantage M3, Pharos, Symbol, HP (Infrared Port Only), and many others
- Optional Printer: 2”, 3” or 4” – Please visit www.PDA4USA.com
- Various supplies: Paper, stylus, etc
*Screen must be LCD and QVGA. Palm Pilots (Palm OS Operating System) are not compatible. In addition, the system will not work on a full sized VGA (640 X 480). It will only work with 320 X 240.
Windows Server
For 5-10 Users
- Windows Server 2003 with Terminal Services
- 2.0 GHz or above processor
- 2GB of RAM
- 80 GB or above hard drive (dual hard drives recommended)
For 10-25 Users
- Windows Server 2003 with Terminal Services
- Dual Xeon 2.0 GHz or above processors
- 4GB of RAM
- 73 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
For 25-75 Users
- Windows 2003 Enterprise Server with Terminal Services
- Quad-core Xeon 3.0 GHz or above processors
- 8GB of RAM
- 146 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
For 75+ Users
- Windows 2003 Enterprise Server with Terminal Services
- Six-core Xeon 2.4 GHz or above processors
- 8GB of RAM
- 146 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
How does it work?
The desktop software keeps information about customers, products, sales tax, equipment, etc. Each day, a selected portion of that information is transferred to the handheld to make deliveries. At the end of the day, data collected on the handheld is transferred back to the desktop with a click of a button, making it available to customer service representatives and for preparing a variety of reports. This saves hours of time.
What is RMAdvanced?
RMAdvanced is industry-specific software, and is a complete Accounts Receivable program that integrates with handheld computers to automate delivery operations. RMAdvanced manages customer information, inventory, route scheduling, route deliveries, equipment tracking, cooler rentals, invoices, statements, and much more.
Does it handle both AP and AR?
RMAdvanced only handles Accounts Receivable. Accounts Payable is managed by a back-end accounting program, such as QuickBooks, Peachtree, Business Works, Great Plains, etc.
RMAdvanced interacts with an accounting program by transmitting the necessary General Ledger information. General Ledger details will be set up during the installation of RMAdvanced. An accounting program never actually sends any type of data into RMAdvanced. The only information that is affected in a client’s AP program would be revenue or income accounts, and deposit, sales tax liability, cash, and accounts receivable.
Can it handle cooler rentals?
RMAdvanced handles recurring rents.
Does it have multiple price levels?
RMAdvanced has up to 10 different price levels. It also allows up to 100 different price lists where multiple products can be grouped and sold at specific prices.
Is RMAdvanced compatible with MAC?
RMAdvanced is only compatible with PC/Windows.
Which handheld do you recommend?
ARS recommends the Advantage M3 and ASUS handhelds. Other units that clients are currently utilizing include HP, Symbol MC35, Dell Axim X51, Casio IT 70’s, and Intermec.
Does RMAdvanced work with Palm Pilots?
No. RMAdvanced only operates with Pocket PC’s or a Win CE platform.
Can invoices be printed directly on-site and can they include signature?
Yes. Invoices can be printed directly on-route. Additionally, the driver will be able to capture signatures, and can also enter hand-written notes directly on the handheld computer.
Does RMAdvanced handle multiple routes?
Yes. RMAdvanced can handle up to 1,000 routes and handheld computers.
Are there any re-licensing costs for RMAdvanced?
Once the core package is purchased, including multi-user or handheld licenses, there will not be any recurring charges. ARS offers customers a variety of optional support plans that can be renewed each year. ARS also offers customers call-on-demand support.
Is RMAdvanced a point-of-sale system?
Yes, RMAdvanced is a point-of-sale program. Using our handheld software, invoices can be generated on the fly. Drivers can sell items while on the road and produce receipts for customers.
Does RMAdvanced handle forward sales?
Yes. The driver or sales person can use the handheld to schedule a forward sale. At the end of the day, all of the activity that has taken place will transfer back into RMAdvanced.
Does the data get stored on the internal memory of the handheld computer?
No. All route data is stored in a secure digital or compact flash card. This helps secure data in cases where the handheld is damaged or destroyed. In over 90% of the cases where a handheld is damaged or destroyed, the storage card will be undamaged.
How is daily route data transferred from the PC to the handheld computer?
The most common method is using a USB card reader to transfer data from the storage card back to the PC, and vice versa. The other method is with a USB cradle. The handheld is docked and the information is transferred from the storage card back to the desktop system. Another popular method involves an integrated wireless handheld and access points within your facility. The data is transferred wirelessly.
Can I create my own custom reports with RMAdvanced?
RMAdvanced has over 100 canned reports that are included with the Core Package. If you still cannot find the report that you desire, RMAdvanced makes it very easy to import data into Excel, Crystal Seagate Reports, and other types of report generating tools.
Does the handheld computer communicate with a normal 8 1/2 X 11 Portable Printer?
We do not offer support for anything other than the printers that are displayed on our Web site.
