RMA – Corporate

RMA Corporate was designed to automate office operations and make field data collection easier through the use of powerful desktop software and handheld computers. RMA Corporate accurately tracks customers, inventory, equipment, products sold, and much more. It is easy to see why hundreds of companies rely on RMA Corporate every day.
MULTIPLE BRANCH/WAREHOUSE MANAGEMENT
Included with the base price, are up to 99 locations and the ability to manage information over an optimized WAN in multiple states or countries.
QUALITY TESTED
ARS and Microsoft® quality testing to 500 simulated users and 500,000 customers.
INTEGRATE HANDHELDS
Handheld computers link directly to the desktop for easy data transfer.
ELIMINATE IN-OFFICE DATA ENTRY
Reduce costly manual data input by collecting accurate data on route.
MAXIMIZE YOUR TIME
Work “on” the business, rather than “in” it.
MINIMIZE REDUNDANT WORK LOAD
Process information only once. Eliminate unnecessary paper shuffling.
SIMPLIFIED REPORTING
Easy-to-read reports give focused management information.
REDUCE PAPERWORK
Invoices are stored digitally with the customer’s signature for easy retrieval.
QUANTITY DISCOUNT PRICING
Provides more flexibility in managing customer pricing and customized schedules by customer product.
CUSTOMER REWARD PROGRAM
A built in system to award points for purchases. Customers can redeem prizes, receive gratis product, or any other incentives you would like to include.
RMA Corporate is a long term solution that will grow with your organization.
Run remote offices on a company wide basis and independently from each other for more accurate reporting.
Can all upload to the same system at day end.
Tested at Microsoft labs in 2003 with 500 concurrent users operating in the RMA Corporate environment and experienced no issues.
Better manage branches by keeping customer databases seperate.
Reports that cover every aspect of your business.
Customize the language in the RMA Corporate environment so that definitions better correlate with your regular business practices.
Enhanced security features so that an administration has more control and can view changes that are made and by whom.
- Up to 500,000 customers
- Up to 99 Branches
- Up to 999 handhelds
- Up to 500 Concurrent users
- Up to 99 Data Sets
- Over 150 canned reports
- Customize Language
- Data Change Logging
Advanced Communications
Your office staff will save even more time by concurrently downloading route data wirelessly to many handhelds at once. Learn more
Package Plan
A convenient comprehensive marketing plan for customer retention. Learn more
Advanced Faxing 2000
Mass fax statements, fax invoice copies to customers, and batch-send dunning notices. Learn more
Bulk Statements
Gives you the time to focus on more important aspects of your business. Learn more
Advanced Mapping
Save time, money, and fuel by quickly optimizing your delivery routes resulting in your drivers servicing their routes more efficiently. Learn more
Route Data Exchange (R-DEX)
An easy-to-use tool for exporting and importing data to route-optimization software. Learn more
Electronic Filing 2000
Easily store and retrieve customer documents in a paperless system. Learn more
Route Voice 2000
Route Voice uses your existing database of customers and their phone numbers to automatically deliver a pre-recorded, customized phone message indicating their scheduled delivery day. Learn more
To view a .pdf of detailed server specifications and system requirements, please click here.
Desktop Windows based PC
- Windows XP or later
- MapPoint 2009 for optional mapping module
- Wireless network for Wi-Fi (Optional)
- DVD Burner for Backing Up
- High Speed Internet – DSL, Cable, T1, etc.
- 10 GB Hard Disk Free Space
- 512MB of RAM (Minimum)
- Pentium 3 Processor, 2.0 GHz (Minimum)
*ARS highly recommends that all workstations operate on Windows XP Profession Edition and Multi-User environments (2 or more users)
implement a Windows Server system (Win 2003 Server Edition).
Handheld PC
- Pocket PC operating system – Windows Mobile 5.0 or newer
- Units from: Advantage M3, Pharos, Symbol, HP (Infrared Port Only), and many others
- Optional Printer: 2”, 3” or 4” – Please visit www.PDA4USA.com
- Various supplies: Paper, stylus, etc
*Screen must be LCD and QVGA. Palm Pilots (Palm OS Operating System) are not compatible. In addition, the system will not work on a full sized VGA (640 X 480). It will only work with 320 X 240.
Windows Server
For 5-10 Users
- Windows Server 2003 with Terminal Services
- 2.0 GHz or above processor
- 2GB of RAM
- 80 GB or above hard drive (dual hard drives recommended)
For 10-25 Users
- Windows Server 2003 with Terminal Services
- Dual Xeon 2.0 GHz or above processors
- 4GB of RAM
- 73 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
For 25-75 Users
- Windows 2003 Enterprise Server with Terminal Services
- Quad-core Xeon 3.0 GHz or above processors
- 8GB of RAM
- 146 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
For 75+ Users
- Windows 2003 Enterprise Server with Terminal Services
- Six-core Xeon 2.4 GHz or above processors
- 8GB of RAM
- 146 GB or above Ultra 320 SCSI hard drives in RAID 1 OS – 10 data
- Gigabit Network
How does it work?
The desktop software keeps information about customers, products, sales tax, equipment, etc. Each day, a selected portion of that information is transferred to the handheld to make deliveries. At the end of the day, data is transferred back to the desktop with a click of a button, so it is available for customer service representatives and for preparing a variety of reports – allowing you to go home early.
What is RMAdvanced?
RMAdvanced is a complete accounts receivable program that integrates with handheld computers so that you can automate your daily procedures. RMAdvanced will handle customer information, route scheduling, equipment tracking, cooler rentals, invoices, statements, and much more. RMAdvanced is also an industry specific software that will keep track of customers, inventory, and your route scheduling. The software interfaces with handheld computers to help automate delivery operations as well.
Does it handle both AP and AR?
RMAdvanced only handles the accounts receivables. Accounts payable will be managed by a backend accounting program, such as: QuickBooks, Peachtree, Business Works, Great Plains, etc.
RMAdvanced interacts with an accounting program by sending over the necessary general ledger information. general ledger details will be setup during the installation of RMAdvanced. An accounting program never actually sends any type of data into RMAdvanced. The only information that is affected in a clients AP program would be revenue or income accounts and deposit, sales tax liability, cash, and accounts receivable.
Can it handle cooler rentals?
RMAdvanced can handle recurring rents.
Does it have multiple price levels?
RMAdvanced has up to 10 different price structures. It also allows up to 100 different price lists where multiple products can be grouped and sold at specific prices.
Is RMAdvanced compatible with MAC?
RMAdvanced is only compatible with PC/Windows.
Which handheld do you recommend?
HP or Symbol MC35 are the most popular handhelds. Other units that clients are currently utilizing are Dell Axim X51, Casio IT 70’s, and Intermec.
Does RMAdvanced work with Palm Pilots?
No. RMAdvanced only operates with Pocket PC’s or a Win CE platform.
Can invoices be printed directly onsite and can they include signature?
Yes. Invoices ca be printed directly on route. Additionally, the driver will be able to capture signatures, and can also take hand written notes directly on the handheld computer.
Does RMAdvanced handle multiple routes?
Yes. RMAdvanced can handle up to 1,000 routes / handheld computers.
Are there any re-licensing costs for RMAdvanced?
Once you purchase the core package, along with any Multi-User Licenses or handheld licenses, there will not be any recurring charges. ARS offers our clients a variety of optional support plans that can be renewed each year. ARS also offers customers a call on demand basis.
Is RMAdvanced a point of sale system?
Yes, RMAdvanced is a point of sale program. Using our handheld software, invoices can be generated on the fly, at any time. Drivers can sell items while on the road and produce receipts for customers.
Does RMAdvanced handle forward sales?
Yes. The driver or sales person can use the handheld to schedule a forward sale. At the end of the day, all of the activity that has taken place will transfer back into RMAdvanced.
Does the data get stored on the internal memory of the handheld computer?
No. All route data is stored in a Secure Digital or Compact Flash card. This helps secure data in cases where the handheld is damaged or destroyed. Over 90% of the time, your storage card will be undamaged.
How is daily route data transferred from the PC to the handheld computer?
The most common method is using a USB card reader to transfer data from the storage card back to the PC, and vice versa. The other method is with a USB cradle. The handheld is docked and the information is transferred from the storage card back to the desktop system. Another popular method involves an integrated wireless handheld and access points within your facility. The data is transferred wirelessly.
Can I create my own custom reports with RMAdvanced?
RMAdvanced has over 100 canned reports that are included with the Core Package. If you still cannot find the report that you desire, RMAdvanced makes it very easy to import data into Excel, Crystal Seagate Reports, and other types of report generating tools.
Does the handheld computer communicate with a normal 81/2 x 11 Portable Printer?
We do not have support for anything other than the printers that are displayed on our Web site.