AdvantageRS

INCREASES SALES
Remind customers of their delivery so they are ready to buy when the route driver arrives.

SAVES TIME AND MONEY
Deliver an important message while you tend to other activities. Eliminate the cost of postcards, reminders, and live calling.

IMPROVES CUSTOMER SERVICE
Maximize one-on-one time with clients. RV2000 takes care of repetitive, time-consuming “reminder” calls.

REDUCES PAST DUE BALANCES
Automatically call accounts with a gentle reminder.

PROMOTES CUSTOMER INTERACTION
Give customers a chance to reply or order product.

MAINTAINS DETAILED CALL LOGS
Keeps a detailed record of the success of each call.

Customer Testimonials

“Route Voice 2000 works great! The first week of having RV2000, our drivers reported seeing twice as many bottles being left outside by our customers. Our customers have responded much better to the reminder calls than they ever did to a delivery calendar. We would definitely recommend this module to anyone.”
-C.M. Aqua One

“The RV2000 paid for itself in one month. Our customer service calls were reduced by 40% and outstanding receivables have decreased by 25%. Our customers have come to depend on it. It works extremely well!”
-K.R., Suntory Water Group, Inc.

How to setup
Shown below is the Route Voice 2000 main program screen. The large screen buttons are used to navigate the system. Simply click once on any button with your mouse to gain access to that portion of the program.

Main Menu Screen:
On the Main Menu you will see the following buttons:

You use this screen to navigate and operate Route Voice 2000. Below is a brief description of each part of the system.

Load Data
After you have set up the calling parameters in System Setup, you are ready to make calls. This involves two steps that must be done each day. First, you will need to select the customers to be called. Second, you will let the system call the people you have selected. These steps are described in the following paragraph.
In order to begin calling, you must have names for the system. These names can come from a number of sources, including:

A data file is needed if you are using data from any accounting package other than RMA CORPORATE OR ENTERPRISE. The directory from which the data file will be loaded is indicated in System Setup. It can be loaded from any directory, but should be loaded from the same place each time.
When you are ready to load the data, click the “house” icon.

Start Calling
After loading your data, click this button and the system will begin calling each person that you have selected.
As the calls are being made, you will be able to see the progress. When all calls are completed, you will see the call report screen.

The total calls and calling number for each phone line is displayed.

System Reports
The System Reports button located on the Main Menu will bring up the following screen, which summarizes the results of the call group. You may view this report at any time.

System Setup
Before you begin making calls to your customers, you will need to customize the system to meet your company needs. The System Setup screen includes a variety of customizing features. These features include information that relates to the source and type of your data and the times you want to call. It will process phone numbers that do not act like “normal” numbers, as well as allow you to enter customer numbers that you “Do Not Call.” The nine areas of the software that this option covers are:

File Maintenance
This page relates to the System Setup-Database fieldname and sub-field, or RealTime RTU ID and analog channel. Use the screen below to record voice messages. You can then associate these messages with field names of your choice and specify the date you want the .wav file to expire.
NOTE: Be sure to associate the wave files for the RTU and the Analog channels for RealTime mode.

File Overview
The File Overview screen allows you to quickly see which customer groups have been assigned to your calling messages. It also includes an overview of the file maintenance.

To operate the system properly, it must first be set up to receive your calling data. This may require you to format data from your existing accounting system in a way that the RV2000 program will understand. The file types recognized include ASCII files, Access database files, Excel Spreadsheet files, etc.

Once the data files have been created, configure your RV2000 system so the program will know which mode to use to call your customers. The three basic modes are outlined below:

Once the setup is complete, load the data from your host system source files. Loading the data is generally easy if things are set up correctly.

The easiest, but most time-consuming step is calling. To begin calling, select the “Start Calling” button. The status window will let you know that calls are being made.

The final step in the process is to review the log sheets each day. This will tell you how many calls were attempted, how many were completed, and the reasons why. If you are using interactive mode, review each of the responses and act on them accordingly.

The following list contains the hardware you will receive with the purchase of the Route Voice 2000 system. A computer with:

The system software includes:

How many Phone Lines do I need to have?
Depending on how many customers you have, you will need to have between two and eight telephone lines. While it is not required that they be “dedicated lines,” there are a couple of issues you should be aware of.

How do I record what needs to be said?
We provide sample recording worksheets that should be filled out using the messages you want to implement. Typically these are your “greeting” and “good-bye” messages. These recordings will be included on your system when it is shipped to you. It is important that these worksheets are faxed to ARS as soon as you order the system. Software is also included should you decide to record your own messages.