RMLive
The RMLive! package is a real time data transfer system that works in conjunction with RMAdvanced! It allows your delivery people to make a sale at a customer site and immediately have the data transferred to the host (desktop server) system. This yields two primary benefits:
- Sales data is available a few seconds after the transaction occurs. This will allow your call center personnel to field calls, reprint receipt copies, etc.
- Location information is transmitted along with the transaction so you will know where your delivery person is – thus helping you dispatch him to another call, etc.
All of this is based on the delivery person having a PDA (handheld) that is equipped with cellular data capabilities. You must also have an internet connection.
RMLive! can help you manage your operations better. By obtaining field data quicker, many companies can improve their efficiency. Also, you can more easily dispatch drivers by knowing where there are. Orders will also appear immediately in your office so you can offer better customer service.
Once you have set up the Advanced Communications module, using the RMLive! feature is simple. The system uses GPRS transfer methods from your driver’s smart phone in the field to transfer data to-and-from the desktop. This allows the driver to instantly download delivery orders and notes as well as upload completed invoices while out on route.
