EC2000
*The Electronic Commerce module has been replaced by the eStoreFront module*
Provide customer service 24 hours a day, 7 days a week.
EC2000 takes selected customer account information and posts it to your corporate Web site. The value of this system lies in its ability to provide customers with their current statement, history information, next delivery date and it will even allow customers to order products at their convenience. Not only is this a great way to stay connected with customers, but it will also reduce the amount of inbound telephone calls they place to your office.
The EC2000 module can be integrated with your current web site or a new web site.
With Internet commerce growing by leaps and bounds, creating a presence on “The Net” is essential. Advantage Route Systems has created a useful tool that will allow you to provide important data to your customers on the web. This unique program can run as a stand-alone system or in conjunction with other Advantage Route Systems software.
This program provides you with all the tools you need to enhance your Web site so your customers can check their current balances, inquire about their next delivery date, and access other important information.
You can also receive orders from your customers if they wish to order product.
Here are just a few of the many benefits EC2000 has to offer.
INCREASES SALES
Promote a new service or product online. Customers can place an order from the Web site.
PROVIDES TOTAL SECURITY
Customers are required to enter an account number and password to view their information.
IMPROVES CUSTOMER SERVICE
Maximize time spent talking with customers; let the EC2000 provide account information for the customers in seconds.
USER FRIENDLY
It’s simple to log on and navigate within the program.
OFFERS COMPETITIVE EDGE
EC2000 provides a service that is not offered elsewhere.
RMA COMPATIBLE
The EC2000 program integrates seamlessly with RMA software.
A COMPLETE WEB SITE
Choose from 6 designs. We will even add information about your company and your logo!
HOSTING FOR ONE YEAR
We help you pick a name and pay the Web hosting for 1 year.
SAVE ON INFORMATION DELIVERY AND STAFF COSTS
Reduce printing, faxing, postage, telephone and customer service staff costs. Visitors and customers can view information about your products and services at their convenience. This reduces incoming customer service calls, and demands on costly staff time.
Security
Security is important to us and we have taken precautions to ensure that all account information is kept confidential. As customers log in, they are required to enter their account number and password. Only the customer will be able to access their own information. The data placed on the Web is only a copy of the live data, so no one can make changes to the data on the host computer.
Customized
The look and feel of the EC2000 interface can be customized with background and text colors to match any Web site. A company logo may be added as well. And if you do not have a Web site, ARS can help you create one.
Options and Features Available
You can change many features on your Web site such as messages and screen color. With this program you can customize your site to include (or exclude) certain information for your customers.
Setting Up their passwords
Within the passcode section you would choose the information you want required to allow your customers to view their information. If you choose ZIP Code, the customer must use the first five digits of the ZIP Code as a pass code after they enter their account number. The phone number option has the customer usethe last four digits of their phone number as a pass code. PIN Number enables a customer-designated personal identification number and Social Security Number forces them to use the first five digits of their social security number.
Below is a list of other available options.
Include Statement Notes: Includes statement notes from Lists, Customer Setup, Statement Codes as part of the current history information.
Include Customer Statement Notes: Includes customer statement notes as part of the current history information.
Include Current Month History: Enables data export for current month information into EC2000.
Include Prior Month History: Enables prior month data export into EC2000.
Show Addresses: Enables bill-to and delivery addresses to be shown in EC2000.
Show Stop Numbers: Enables stop numbering in EC2000.
Enable On-line Ordering: Enables customers to place orders online from EC2000.
Special Marketing Message: A marketing message, up to 200 characters. This is displayed on the login screen when your customer goes to this portion of the web site.
Online Order e-mail: The e-mail address that the online orders should be sent to.
Online Order e-mail Server: The server name for your e-mail program.
Online Order Response: Enter a generic message to be displayed after a customer places an order online.
Feedback e-mail: The e-mail address for questions and comments.
Feedback e-mail Name: The title of the person receiving the feedback e-mail.
Re-Enter Info Button Text: The text to appear on the button the customer presses to re-enter their information.
Account Data Header: The text to appear at the top of the Account Data screen.
CGI Path (Web): The path to the CGI-BIN on the Internet.
DATA Path (Web): The path to the customer data on the Internet.
To complete the process you need to set the FTP Settings so you can quickly and easily update the information directly from RMA.
To do this select a user name and password for FTP. Enter in the name of the FTP host and select the path of the CGI-BIN on the local machine. You also need to designate a data path which locates the data on the local machine.
This is a very easy process that we and your Internet host can assist you with.
There are also additional setting for you to adjust the color, display and more. You can customize it to fit your business needs and image.
There are several components required to provide data from your host computer system to your customers on the Web:
Customers can retrieve all the information they may need including: name, address, phone, next delivery date, online ordering, last and current month’s statement, the name of their route driver, and more. This can all be accessed with just a few short steps.
Setting up the System
Minor setup is required in order for your customers to access account information. If you choose to have Advantage Route Systems build a Web site for you, we take care of everything for you. If you currently have a Web site in place will assist you in the steps below:
What information do my customers see?
Customers can retrieve all the information they may need including: name, address, phone, next delivery date, online ordering, last and current month’s statement, the name of their route driver, and more. They can even order product! This can all be accessed with just a few short steps.
Is it really technical to set up?
No, just minor setup is required in order for your customers to access account information. Follow the steps below:
With all of this in place your customers can access account information at anytime.
Do I have to install Software?
Yes, the Electronic Commerce 2000Ô software is a Microsoft Windows based application. It is very easy to install and learn, like other Windows software you may have used before.
Do I need to have RMA CORPORATE OR ENTERPRISE to use EF2000?
Electronic Commerce can act as a stand alone product. The stand alone function should be used if you are not integrating EC2000 with RMA Corporate or Enterprise. This will install the EC2000 on your computer as a “stand alone“product.
What changes do I need to make on my Web site?
You need to put a link on a page for the customer to click to login. After they click on the link it will take them to a login page where they enter their user name and pass code.
How do you determine and set passwords?
Your customer must enter their account number and a preset password , such as their ZIP. This prevents unauthorized access and viewing of other’s account information.
Within the passcode section you would choose want is required to allow your customers to view their information. If you choose ZIP Code, the customer must use the first five digits of the ZIP Code as a pass code after they enter their account number. The phone number option has the customer usethe last four digits of their phone number as a pass code. PIN Number enables a customer-designated personal identification number and Social Security Number forces them to use the first five digits of their social security number.
What account information is provided once my customer logs in?
Can I display my customer’s next delivery date?
Route Information screen displays the following information:
If there is more than one stop, each stop will be shown individually.
Can my customer view their account history?
Yes, they can. The customer has access to two months of their history information, the previous month and the current month. This easy-to-read format clearly shows the activity of purchases and payments this period. At the bottom of the screen are three action buttons.
Can my customers order product from the Web?
If you have enabled online ordering, your customer will be able to order products online. Orders will be sent via e-mail to the account specified under Settings, EC2000 Web Update, Online Order E-mail.
