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Mango GT/GX- End of Life

We have just received notification that the Mango GT/GX product will be discontinued immediately. We also received notification that the company who makes both the Mango GT and Mango GX will be closing its doors on May 1, 2015.

 

What does this mean for you? If you still have Mango GT’s or Mango GX handhelds, then parts will be available for a limited period of time. If you would like to order batteries for either of these devices, please let us know by April 1, 2015 so that we can put in an order for you.

 

During the month of April we should be able to receive parts such as:

  • battery doors
  • batteries
  • charging ports
  • repair items

After that date we will no longer be able to purchase those parts. We do have a good inventory of other repair parts for the Mango GT/GX.

In addition, we do have several used devices here that we will be able to cannibalize for repairs if needed. We expect to be able to support these devices until the end of 2015.

 

We would suggest that for your long-term planning, consider migrating to the MangoRX (Android) unit as a permanent solution.

 

Feel free to contact Jayme at JFelix@AdvantageRoute.com if you have any questions.

 

RMA Version 6.2.5 R4 Now Available!

RMA Version 6.2.5 R4 is available for general distribution to all of our RMA customers. This update is free to all of you who are on a support and service plan. To download, please visit ARS247.com > Downloads.

Version 6.2.5 R4 has several things that have been enhanced and fixed since the last version.  There is a complete list of features below and you are welcome to download and install the new version yourself.  Of course, we are here to help you if you need an extra hand.

So what’s in this newest and greatest release? Here is a complete list of features:

Desktop Changes:

  • Allow Passive FTP for Bulk Statement Transfers.
  • Change GL Output for Sage MAS90 – Modified GL output for MAS90 Accounting program.
  • Fixed issue in Payment Entry that could potentially cause a balance error. Also, modifying a payment and choosing “No” to clear pending open amounts will NOT let you modify an existing applied payment info. The pending amounts must be cleared first.
  • Fixed issue so you can now search by Social Security Number again.
  • Invoice drill-down > Email Button not working – Fixed issue that caused the Email Invoice/Payment button to not work.
  • Remote Data Client – Afternoon Totals don’t match between what shows on the screen and what was showing on the handheld/handheld reports due to a rounding issue.
  • Separate logs from Advanced Communication Service features.
  • Fixed Enter Purchase Orders: Not Auto-populating Address Fields on Add PO screen.
  • Fixed Error Trap: Daily Sales Report – Fixed error trapper.
  • Fixed Month End Report not displaying branch info for expiring/expired Schedule End Dates.
  • Fixed * Product Class items marked as Inactive were still being tracked during posting.
  • Fixed New Customer Wizard: Not properly changing Price List by Customer Type.
  • Fixed Equipment Master Error Trapper – Error: 13 – Alias “RMRDGEQPSTYLE2″ is not found.
  • Fixed Skip Delivery Order without Closing Delivery Ticket issue that would cause the order to be removed from RDM.

Mango Mobile Handheld Changes:

  • Fixed issues with calculating On Hold/Past due when set to use the “Other” (# of days) method. Also fixed issue with Hold Service not requiring an Authorization Code if the Credit Class was set to “Never” for Past Due.
  • Dragged stops clears Rent Pending data on upload – Fixed issue where dragged stops were clearing the rent pending date, thus attempting to charge rent to days in a row.
  • Changes to reduce screen timeout – modifications to the handheld program to help limit screen refresh/timeout issues.
  • Invoices in Database twice causing Inventory Reports to be off – Fixed issues that were causing the database to get the same transaction data in it more than once, throwing off the handheld printed reports.
  • Receive Load Order Multiple Times – Added warning message if driver goes into Receive Load Order when they have already received one.
  • Fixed Perpetual Inventory issue on re-upload of afternoon card, when it was already uploaded.
  • Extended Customer Info > Open Invoices > Print option – added ability to print the Open Items list from Customer Extended Information.
  • Block EQ on HH By Branch – Added filtering to show equipment for the items assigned to that branch. Can be overridden to show ALL Equipment by an option in Branch Setup > Customer > Ignore Equipment Branch in Customer.

Customer Message Centre Changes:

  • CMC Scheduling via Nightly Automated Processing leaving RMA.exe open and never sending confirmation email.

Now Available: eStoreFront7 and Series 7!

Route Manager Series 7 AND eStoreFront 7

NOW AVAILABLE!

The dynamic duo is now released!  We are happy to announce that we have begun our limited release of the new Route Manager Series 7 and eStoreFront 7.  During the month of March, we are only doing supervised releases of the software and you will need to contact our support department to schedule an appointment to do an upgrade.

 

The reason we are being extremely careful on this one is because there is some critical timing with RM Series 7 and eStoreFront7.  The upgrade must be done at the same time and there are some other qualifications of the ESF7 upgrade.  For example, if you are still on eStoreFront 4, then you will need to do some extensive upgrades before you can use ESF7.

 

If you are interested in the upgrade, please email our support team at: SUPPORT@AdvantageRS.com .  They will work you into the schedule and help make this successful for you.

 

Just a quick note:  you will not be able to download the Route Manager Series 7 version from the ARS247.com web site.

Watch our Route Manager Overview video below to see a full demonstration of Route Manager, including the new features
within Series 7.
Watch our eStoreFront 7 whiteboard video below to see a brief overview of the new features within eStoreFront in under 3 minutes.

The All-New eStoreFront 7!

eStoreFront 7

Available March 9!

Our all new release of eStoreFront 7 will be available for limited release starting on Monday, March 9.  This is our new version that has the following upgrades from Series 6:

  • Coupons
  • Mobile access
  • Payment by customer type
  • Ability to request equipment
  • and more!

It brings an even more sophisticated tool to your customers and will reduce even more time in the office for your staff.

 

This is an update that needs to be carefully planned with your Route Manager.  If you are currently on Route Manager Series 6, you must upgrade to Series 7 at the same time.  The Series 7 first release will be ready on Friday, March 6.  If you are on Route Manager 2000, the upgrade will be available April 1 for you to upgrade to Series 7 and also do the migration to eStoreFront 7.

 

As our tools get more refined, timing is key to a successful migration.  We will work with you so that it runs smoothly.  Major updates are always tricky and we want to do all we can to make it completely successful for you.

What our customers say…

“The greatest thing about eStorefront is that it integrates with the Advantage software. Customers can log on to place orders, manage deliveries or make payments and it automatically updates in the program so you don’t have to do anything. It’s a hands free way to get things accomplished without taking time from your employees.”

- Crystal Breem, Northfork Water Corp.

More on Route Manager Series 7!

Last week, we told you what you can expect from our all new Route Manager Series 7.
Now, we have even more!
Now we have an all-new “walk-through” video so you can see all of these great new features in action! After seeing our overview video last week, many of you wanted to see more! Well, here you go!

We also would like to announce that our official release date for Series 7 is March 6! We will begin migrating our existing customers to Series 7 during the month of March. Contact us if you want to be an early adopter. We expect to have the product fully released for all of our RMA and RM2000 customers for migration in April!

Watch our walk-through video below to see a full demonstration of the new features within Series 7.
Release Date: March 6!

Route Manager Series 7!

Available in March!

We’ve been talking about the all new Route Manager Series 7 for a while. Now we are ready to show you what it’s all about!
Watch our overview video below to see what’s new in Series 7, as well as screenshots of the cool new screens.
New features in Series 7:
  • New larger screens that show more data at one time
  • New layout of the customer screen to be more functional and easier to navigate
  • Better tie-in to eStoreFront
  • New reports for inventory
  • For our migrating RM2000 users, 4 levels of Route Manager – Lite, Pro, Advanced and Enterprise!
  • Even more CMC functionality
  • Integrated videos and PDFs so you will always have the help you need at your fingertips
  • Completely updated manuals
  • New Route Track module
  • Smarter RMLive for more robust tracking
  • Web-based mapping in place of MapPoint for a better experience
  • More functionality on your Android Handhelds
Expect our release date next week!

RMA Tech Tip #2

 

Did you know there is a feature which will help create credits, debits, write-offs, or even transfer posted payments to another account?

The Customer Finance Assistant allows you to create a credit, debit or write-off transactions from any account!

Additionally, you also have the ability to transfer payments from one account to another – creating an easy solution when payments are applied to the wrong account.

 

For more information on setting this up, please review the RMA Supplemental Manual 3-28 found on ARS247.com or click below to email Support and a tech support representative can help you out!

 

Email Support at Support@AdvantageRoute.com

All new eStoreFront 7!

eStoreFront

esf7_logo

e-commerce web site package

Route Manager Series 7 helps turn your web site into a 24/7 revenue source! Our eStoreFront module allows you to take selected customer account information and post it to your corporate web site. The value of this system lies in its ability to allow your customers to do business with you at their convenience.
With our all new eStoreFront7, we have added even more customer-friendly features to give you a more valuable product. We now have a web-based mobile application that your Android and Apple iPhone users can access from their mobile phone. It makes it easy to make payments and look up invoices at any time and from any place.

What our customers say…

“eStoreFront has been a tremendous asset to our business. It allows our customers to interact with us at times that are convenient to them, not just when our call center is open. Having a custom built web site with this level of functionality would have been cost prohibitive as a small business. However, thanks to eStoreFront, we have a great website that positively represents our business and helps us take care of our customers.”

-Christine Prichard, Aqua One

 

 

“Since moving to eStoreFront from our old web site our customer engagement has increased exponentially.  This has allowed us to better focus our internal resources on serving our customers needs and allowed us to make it easier for our customers to do business with us the way that they want to.  Being able to offer the option to access their account, pay bills and place orders online has helped us to increase our number of orders as well as our average order size.  We couldn’t be happier with eStoreFront!”

-Chris Gorman, Watchung Beverage Delivery

Key Features
  • Accept payments online
  • Customer can manage their own stored credit cards
  • Look up account history and download PDF copies of receipts
  • Modify an existing delivery
  • Create a new delivery order
  • Manage account information
  • Sign up new prospective customers
  • Mobile application for more availability

Note: Not all features must be implemented to use ESF7. You can selectively choose what options you would like to give your customers.

 

New in Series 7!
  • Mobile application forApple/Android/Blackberry
  • Ability to request equipment
  • Payment by customer type
  • Web coupons
  • and more!
Here are some helpful reference tools:
A quick overview of what changes you can expect in Series 7 in under 3 minutes.

Demo Site:

View a fully functioning demo of an eStoreFront website!

 Specification Sheet: 

 This document will help you learn about the eStoreFront including the benefits, key features and screen shots of what your customers will have access to.

RMA 6.2.5 R2 is now available!

RMA Version 6.2.5 R2 is available for general distribution to all of our RMA customers. This update is free to all of you who are on a support and service plan. To download, please visit ARS247.com > Downloads.

Version 6.2.5R2 has several things that have been enhanced and fixed since the last version.  There is a complete list of features below and you are welcome to download and install the new version yourself.  Of course, we are here to help you if you need an extra hand.

 

Note:  Please do not confuse this with our all new Series 7 which should be available later this month.  While the Series 7 has larger screens, a host of new features and many other new things, we will continue to support and enhance Version 6.2.5 for all of 2015.  This is the trusty, stable version of RMA that you can count on and will be the ‘go-to’ version if you don’t like new stuff!  One of the key things we are doing in both versions are enhancements to the inventory side of the product to make it easier to use and more reliable.  Expect a new release of 6.2.5 almost every month in 2015.

So what’s in this newest and greatest release? Here is a complete list of features:

 

Desktop Changes:

  • Print Load Order Detail (Non-Continuous) Report: Add columns for Pick and Check.
  • Customer Type Codes – Added the ability in Customer Setup Codes to default the Send Invoice After Delivery Option and several other Handheld Options from the Route tab in Customer Information.
  • Delivery Order > Add Product > Quick Entry Changes: Now highlights current row, line total now updates when switching fields with up/down arrow, fixed product fast find issue with secondary charge codes.
  • Business Flash Report issue with two digit product classes: Fixed issue with products associated with a Credit Class that has a two digit ID not showing up.
  • GL Reprint Report: Inventory section wrong when printing more than one month – Fixed issue when reprinting the GL Report when the date range spans over single period. The Inventory half of the report would only show the first periods values.
  • Customer Finance Assistant > Acct Credits: Fixed totals on right side of screen to better indicate they are a CREDIT (placed a negative sign in front of them), added note on Product Quantity Entry to enter a positive quantity, as it will automatically convert it to a “credit”.
  • New Stop Wizard > Save & Add issue when adding products: Fixed issue when adding products to the account or first order, the save/cancel buttons on the wizard screen were still enabled, but should not have been.
  • Variable ‘BASEGL’ not found when exporting the General Ledger Posting to the Great Plains format.

 

Mango Mobile Handheld Changes:

  • View Remaining Stops: Added View Remaining Stops feature to the Afternoon Unload screen. Added the ability to print the list as well.
  • Associated Product Discount on Android: Added support for Associated Product Discounts.
  • RMLive issues – Fixed potential issues with invoices not being saved/transmitted. Modified Logging routines to not write to the same database, which could sometimes cause the app to not respond for a short period of time while it waited for access to the database.
  • Misc Items Search: Fixed Items showing up twice in the fast find drop down when searching.
  • Vehicle Inspection screen not showing items in proper code order.
  • Take Inventory: If changes were made in a bay and not saved and you attempt to exit the screen, it will warn the driver and suggest they save it.
  • Enhanced New Customer Entry – Fixed issue where if a new customer was entered AFTER the “Afternoon Upload” process was done, and then the afternoon upload was done again, the invoices and payments were missing the proper New Customer # and Missing the Branch ID. Thus you were NOT able to see these invoices and payments on the desktop to edit or post.

RMA Tech Tip #1

Did you know your handheld may be capable of taking pictures while your drivers are out on route? As much as we all love the pictures of cute cats and “selfies”, you can also use those handhelds to take pictures of on-site equipment, products, or proof of an on-site complaint. And guess what…

 

it is already included in the system.

You just need to set it up, which can take just a couple of  

minutes to do!

For more information on setting this up, please review the RMA Supplemental Manual 4.16 found on ARS247.com or click below to email Support and a tech support representative can help you out!

About Us

For over 21 years Advantage Route Systems has been providing quality software to route companies like yours. Our customers include companies that span across several continents, from small one-truck operations to large corporations. We have solutions, products, and modules that address business needs for delivery companies, and have become “the handheld experts” and are #1 in the route delivery industry. We enjoy the opportunity to work with companies across the globe and we tailor our software to meet their needs.

Contact Info

3201 Liberty Square Parkway Turlock, CA 95380 USA

888-294-7688 or 209-632-1122 (outside US)

Sales@AdvantageRoute.com

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