Careers at ARS
New Customer Coordinator
Job Overview/duties
Summary: This position assists new customers as they transition from another software product to our quality products.
Essential Duties and Responsibilities include the following.
- Be the primary contact for customers who have purchased company products to assure that they are implemented correctly – on time and according to plan
- Plan and direct activities according to company policy and customer requirements.
- Coordinating all activities relating to ‘Go-live!’
- Track progress of:
- Data conversion
- Training
- Hardware
- System configuration
Experience
1–3 years similar project management experience involving multiple projects, tasks and activities.
Education/Experience
- College graduate in Management, Engineering or similar discipline.
- Must be able to type 40 WPM.
- Special training in Project Management (i.e. PMI) a plus.
Other skills
Language Skills
Ability to read general business correspondence. Ability to write reports and generate business correspondence. Ability to effectively present information and respond to questions from customers; team members and third party vendors.
Mathematical Skills
Ability to work with mathematical concepts such as addition, multiplication and division. Ability to apply concepts such as fractions and percentages to practical solutions.
Reasoning Ability
Ability to solve practical problems and deal with a variety of customer related issues. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of project management software (Autotask and/or Microsoft Project); word processing (Word), spreadsheets (Excel). Must be able to type 40 WPM.
Organizational Skills
To perform this job successfully, an individual must be able to organize multiple tasks simultaneously and track up to 30 concurrent projects. In addition, the candidate should be able to negotiate persuasively to keep projects on track when one or more parties are ‘difficult.’
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Job Location/Required Travel
100% in office in Turlock, CA headquarters. No travel is required.
Wage rate/Hours/Classification
Based on experience. Starting range $35 – 60K.
Benefits
401(k), Tuition Assistance, Health Insurance, Paid Time Off (PTO).
How to apply
Please fax resume with cover letter to HR Dept. at 209.632.6868 or email your information to HR@AdvantageRS.com.
About the company
Advantage Route Systems is a software development company that is the global leader in route accounting software. We are a dynamic company that is looking for team members that are self-motivated, reliable and capable of prioritizing their workload to complete duties under varied time constraints and customer demands.
Advantage Route Systems is an Equal Opportunity Employer.
