As you choose a support plan, you must decide if you need (or want) software upgrades. On this page you will see that you have more support options by choosing to receive software enhancements. If you elect to go without software enhancements, then you are placed on an ‘On Demand’ service plan. This simply means you can pay as you go for assistance from our Technical Support department. While there are some limitations, often times this can be an affordable way to get help when you need it. Be sure to see all of the footnotes about this option.

If you choose to go with a software enhancement plan, you will receive all enhancements made to the core package and to optional modules that you included with your system. Our programming staff spends scores of hours each month enhancing the software.  If you select a software enhancement plan you receive the fruits of their labors at a fraction of the price it would cost you to request custom programming. Major updates are released annually, and small updates are released more frequently, as required. This is the easy way to keep the best of Route Manager coming to your office.

For those who desire to have a software enhancement plan and also receive technical support, there are several options. The table below gives you a quick overview:

Plan Required Hours Block Synopsis Advantage Gold 5 hours minimum Guaranteed response within 4 hours, and discounted rate Advantage Platinum 5 hours minimum Guaranteed response within 2 hours, and discounted rate

On Demand - No Support Plan

• On demand, no support hours purchased
• Same day response, but no discounted rate

With the three plans above, you choose the priority of your support. If you choose Advantage Platinum or Gold, you can indicate how many hours you want to use in a year. Blocks of time come in convenient sizes that reward those who buy in larger quantities with a lower rate. If you do not want to commit to a minimum 5 hour block, then you will be placed in an on-demand status for support.

Platinum Plan Members
Priority is given to Platinum Plan members. When Platinum Plan members call in, they go to the front of the queue in our telephone tracking system.  If you need immediate help or, if you would prefer to leave a message or send an email, your response time is guaranteed: 2 hours maximum. You also get priority after regular business hours and on weekends. Premium access to our www.ARS247.com site is standard. This is the most comprehensive service plan we offer to our customers

Advantage Gold Plan Members
If you desire access to the same high quality support team but on a less urgent basis, you can choose our Advantage Gold Plan. On this Plan, our policy is to respond to you within 4 hours or less (see terms and conditions). You can pre-purchase blocks of time, with a minimum of 5 hours for a discount rate. You also get the same premium access to our www.ARS247.com Web site and the many tools available there.  

Platinum and Gold Plan Benefits
As a Platinum or Gold Plan member, if you have hours left over at the end of the year, you can convert them to custom programming enhancements – if you use them before the year is over. If you need a new report or want another field on the screen you can work with our developers to get those needed ideas converted to usable software as a part of your annual plan. It couldn’t be sweeter!

‘Giving you the most value for your dollar’ is our goal at ARS. With certified technicians and the best support plan in the industry we know you will be happy with your annual software investment. We understand the value of quality and performance and strive to make our program work for you. We are here when you need us 24/7.

We are constantly creating on-line video training courses. These videos cover a variety of topics and can be accessed on line by our Platinum and Gold customers at your convenience. The videos can help you reduce your support calls, resulting in greater value from your Support Plan.

Get Started
To offer our customers the best possible software support plans, we have instituted the following procedure. To determine your annual rate, go through this three-step process.

1. Determine if you want to be on a software enhancement plan. If so, the rate is calculated based on your number of desktop and handheld users and optional modules. If you do not choose a software enhancement plan, your support comes on an ‘On Demand’ basis.
2. Choose the level of support you will require. Advantage Gold provides for excellent support and our Platinum Plan gives you call priority and even better service.
3. Choose the number of hours that you want in your block.

Sign Up Now!
Choose the Gold/Platinum plan and fill out the form.
     Advantage Gold Plan Order Form >>
     Advantage Platinum Plan Order Form >>

We look forward to supporting you with outstanding service. Please let us know how we can assist you. You may also want to use our on-line renewal system at www.ARS247.com.

As you decide on your support plan, you will first choose whether or not you need (or want) to have software upgrades. From the drawing above you can see that you have more support options by choosing to receive software enhancements. If you elect to go without software enhancements, then you are placed on an ‘On Demand’ service plan. This simply means you can pay as you go. While there are some limitations, often times this can be an affordable way to get help when you need it. Be sure to see all of the footnotes about this option.

If you choose to go with a software enhancement plan, you will receive all of the enhancements made to the core package and any optional modules that you currently have. Our staff of programmers spends over 1000 hours each month enhancing our software and you get the fruits of their labors at a fraction of the price it would cost you to hire them to work for you. Major updates come out once a year and there are small releases every few months. This is the easy way to keep the best of Route Manager coming to your office.

For those who want to stay on a software enhancement plan and also get technical support, there are several options. The table below gives you a quick overview:

Plan Required Hours Block Synopsis Advantage ZERO hours None Discounted Rate - Good response times Advantage Gold 5 hours minimum Guaranteed response Advantage Platinum 5 hours minimum Ultimate Plan for priority service

With the three plans above, you choose the priority of your support. Once you select your plan, you can indicate how many hours you want to use in a year. Blocks of time come in convenient sizes that reward those who buy in larger quantities with a lower rate. If you do not want to commit to a minimum 5 hour block of time, then you will automatically qualify for Advantage Gold ZERO support.

Priority is given to Platinum Plan members. When you call in, your call can go to the front of the queue in our telephone tracking system, if you need help – NOW! If you would prefer to leave a message or send an email, your response time is guaranteed: 2 hours maximum. You also get priority after regular business hours and on weekends. Premium access to our www.ARS247.com site is standard. There is no finer, more complete service plan that we offer to our customers than Platinum service.

If you need access to the same high quality support team but on a less urgent basis, you should choose our Advantage Gold Plan. This is guaranteed support. If we do not get to you within 4 hours, the call is not only free; we will give you a credit on your next years support plan (see terms and conditions). You can ‘pay as you go’ or choose to prepurchase blocks of time – starting at 5 hours at a discount. You also get the same premium access to our www.ARS247.com Web site and the many tools available there.

This year, we have used your support plan contributions to create on-line video training courses. These new classes cover a variety of topics your employees can use 24 hours a day, 365 days a year. This will help you reduce your support calls and get greater value from your support plan. These are only available to Advantage Gold and Advantage Platinum members. And, there is no charge to access them.

Finally, we want our Gold and Platinum plan members to use every hour they purchase in support hour blocks each year. Starting this year, if you have hours left over at the end of the year, you can convert them to custom programming enhancements – if you use them before the year is over. Need a new report? Want another field on the screen? Work with our developers to get those needed ideas converted to usable software – all a part of your annual plan. It couldn’t be sweeter!

‘Giving you the most value for your dollar’ - that is our goal here at ARS. With certified technicians and the best support plan in the industry, we know you will be happy with your annual software investment. Just like you, we are a small business that knows the value of quality and performance. We make it count for you. We are here when you need us – 24 hours a day, 7 days every week.

Get Started!
To offer our customers the best possible software support plans, we have instituted the following procedure to assist RMAdvanced users in the United States and Canada. To determine your annual rate, you must go through a three-step process.

1. Determine if you want to be on a software enhancement plan. If so, the rate is calculated based on your number of desktop and handheld users and optional modules that you are using. See Table 2 - Plus Plan Chart. If you do not choose a software enhancement plan, then you are considered: On Demand. See the first column in Table 1 - Basic Services.
2. Choose the level of support you would like to obtain. Advantage Gold provides for excellent support; our Platinum Plan gives you call priority and even better service.
3. Finally, choose the number of hours that you would like in your block. The larger the block you commit to, the lower the price to you. See Table 3 - Block of Hours.

Sign Up Now!
Choose the Gold/Platinum plan and fill out the form.
Advantage Gold Plan Order Form >>
Advantage Platinum Plan Order Form>>

We look forward to serving you this year with better levels of service than ever. Please let us know how we can assist you. You may also want to use our on-line renewal system at www.ARS247.com.