Implement & Integrate
We guarantee your success by providing you with a structured training program so you can quickly utilize and take advantage of RMA. Each customer situation is unique and for this reason each of your interactive training sessions is customized to your specific needs. Two parts are required for your company's success.
- Implementation: This includes data collection, installation and training.
Before we begin the implementation steps, we take the time to ask the right questions so that we may thoroughly understand your company's needs. Below is an overview of the implementation steps.
- Data Conversion: This involves a data conversion and transfer of data.
Implementation
1st Session: Introduction to the RMA Series 4 environment. Discuss the basic functions, steps involved, etc.
2nd Session: Customer Service training. Taking orders over the phone, setting up new customers, etc.
3rd Session: Pre-Handheld Training. Configuring the handheld features on the desktop, discussing what the options are, and what the process should be in the field, etc.
4th Session: Daily Operations. Posting transactions, creating invoices, etc.
5th Session: Payment entry training. Run through the payment entry process, entering cash, checks, etc.
6th Session: Handheld training for drivers. Discuss the handheld features and have the drivers become familiar with the processes on the handheld software.
7th Session: Month-End. After going live, the trainer will be in contact again to assist with the first month-end process. Processing statements, rents, etc.
Note: Depending upon your personnel availability, this process usually requires 1 to 3 months to become fully operational.
Each training session is estimated to take up to (2) hours, but based upon your computer knowledge, these training sessions may be shorter. Online training videos are also available to help you conserve your technical support hours.
Integration
Many customers have a considerable amount of customer data and history in their existing accounting systems that they want to be available in RMA. Our programmers are experts at extracting and converting your data so that it is available in RMA.
>> Once Implemented, training is required. Learn the process here.
"We are very pleased with the relationship we have with ARS. Their staff treats us with professionalism and they are top notch in their expertise. They have all been extremely helpful when an issue does arise. I highly recommend that any company looking to improve their efficiency take a look at ARS. RMA will make your organization the most efficient and profitable that it can be."
-Jim, Alpine Valley
