To operate the system properly, it must first be set up to receive your calling data. This may require you to format data from your existing accounting system in a way that the RV2000 program will understand. The file types recognized include ASCII files, Access database files, Excel Spreadsheet files, etc.
Once the data files have been created, configure your RV2000 system so the program will know which mode to use to call your customers. The three basic modes are outlined below:
- Pre-Call Mode – (Broadcast Mode) -In PreCall mode, you simply make the call and let the receiving party hear your message. This is also known as the broadcast mode.
- Pre-Sale Mode – (Interactive Mode) - In the Presale mode, the user can select a response or order a product. This interactive mode takes a little longer to set up.
RealTime Mode - This system is designed to detect alarm signals in the form of a text file from any program that
- generates alarm signals, (over a network connection). The system then cycles through group(s) of people attempting to contact someone to let then know an alarm (emergency) has occurred.
Once the setup is complete, load the data from your host system source files. Loading the data is generally easy if things are set up correctly.
The easiest, but most time-consuming step is calling. To begin calling, select the “Start Calling” button. The status window will let you know that calls are being made.
The final step in the process is to review the log sheets each day. This will tell you how many calls were attempted, how many were completed, and the reasons why. If you are using interactive mode, review each of the responses and act on them accordingly
