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  How It Works      Design Features      System Requirements     FAQ   

Shown below is the Route Voice 2000 main program screen.  The large screen buttons are used to navigate the system.  Simply click once on any button with your mouse to gain access to that portion of the program.

Main Menu Screen:

On the Main Menu you will see the following buttons:

• Load Data

• Start Calling

• System Reports

• System Setup

• File Maintenance

• File Overview

• Exit

You use this screen to navigate and operate Route Voice 2000.  Below is a brief description of each part of the system.

LOAD DATA
After you have set up the calling parameters in System Setup, you are ready to make calls.  This involves two steps that must be done each day.  First, you will need to select the customers to be called.  Second, you will let the system call the people you have selected.  These steps are described in the following paragraph.

In order to begin calling, you must have names for the system.  These names can come from a number of sources, including:

• Route Manager 2000

• A “canned” mailing list

• An ASCII file from another accounting system

• D Base-compatible file from a database

A data file is needed if you are using data from any accounting package other than RM2000.  The directory from which the data file will be loaded is indicated in System Setup.  It can be loaded from any directory, but should be loaded from the same place each time.

When you are ready to load the data, click the “house” icon.

 

Start Calling
After loading your data, click this button and the system will begin calling each person that you have selected. 
As the calls are being made, you will be able to see the progress.  When all calls are completed, you will see the following screen:

The total calls and calling number for each phone line is displayed. 

System Reports
The System Reports button located on the Main Menu will bring up the following screen, which summarizes the results of the call group.  You may view this report at any time.

System Setup
Before you begin making calls to your customers, you will need to customize the system to meet your company needs.  The System Setup screen includes a variety of customizing features.  These features include information that relates to the source and type of your data and the times you want to call.  It will process phone numbers that do not act like “normal” numbers, as well as allow you to enter customer numbers that you “Do Not Call.”  The nine areas of the software that this option covers are:

• Database – Specify directory and system data.
• Phone – Define area codes, start/stop times and retry times.
• No Call – List customers who do not want to be called.
• Problem Number – Identify numbers needing special handling.
• Holiday – Setup alternative call days for holidays/vacations.
• Test – Use to try out the system and include left out customers.
• Lines – Use to change user defined information, passwords and lines in and out.
• Call Cycle – Select your company’s call cycle and sound files.

File Maintenance
This page relates to the System Setup-Database fieldname and sub-field, or RealTime RTU ID and analog channel.  Use the screen below to record voice messages.  You can then associate these messages with field names of your choice and specify the date you want the .wav file to expire.

NOTE:  Be sure to associate the wave files for the RTU and the Analog channels for RealTime mode.

File Overview  
The File Overview screen allows you to quickly see which customer groups have been assigned to your calling messages.  It also includes an overview of the file maintenance.

Exit